Optimizing Veterans Benefits in Post-Acute and Behavioral Health: Key Insights from Industry Experts
In a recent webinar hosted by SimiTree in partnership with VITAS Healthcare, industry experts shared valuable insights on maximizing benefits for Veterans in post-acute and behavioral health settings. Our expert panel included Scott McKinney, SVP of Behavioral Health RCM at SimiTree and former Marine Corps reconnaissance marine; Anthony Motsinger, PhD, LCSW, LCADC, Vice President of Behavioral Consulting at SimiTree and former Army behavioral sciences officer; Melynda Capps Lee, MBA, MA, Vice President of Operations and Growth at SimiTree with extensive military family experience; and Larry Hetu-Robert, M.Div., Bereavement Services Manager and Veteran Liaison at VITAS Healthcare, former Navy chaplain and accredited VA claims agent.
This comprehensive session led by Veterans and healthcare leaders provided practical strategies for hospice, home health, home care, and behavioral health agencies navigating the Veterans Administration (VA) system and optimizing care delivery for those who have served our nation. We hope this blog helps you work through any questions you may have on this topic, and as always, SimiTree is here to help you. Contact us today to schedule a meeting with an expert
Understanding VA Benefits and Navigation
Healthcare providers often face challenges when helping Veterans access their full range of benefits. Our experts emphasized several key points for efficient navigation:
Streamlined Access to Care
- Veterans can now receive emergency mental health care at any facility without prior authorization
- The first 30 days of emergency care are covered regardless of VA enrollment
- The Cleland-Dole Act covers copays for the first three mental health/SUD sessions annually through December 2027
Digital Resources and Support
- The VA App Store offers 98 mobile applications for veterans, healthcare professionals, and caregivers
- Apps cover mental health awareness, self-care, scheduling, and virtual care management
- Applications are available for women Veterans’ specific healthcare needs
Concurrent Care: Medicare and VA Benefits
One of the webinar’s most significant revelations was the possibility of concurrent care. Veterans can simultaneously utilize:
- Medicare benefits
- VA healthcare services
- Additional VA-specific programs
However, providers must avoid service duplication and ensure proper coordination between VA and Medicare services.
Programs for Healthcare Providers
We Honor Veterans Program
- No-cost partnership opportunity through NHPCO
- Provides training for understanding Veterans’ unique needs
- Offers tiered recognition for organizations demonstrating commitment to Veteran care
- Helps providers stand out to VA referral sources
Star Behavioral Health Program
- Available in 45 states
- Certifies behavioral health providers in military-specific care
- Three-tier training program
Crisis Support and Mental Health Services
Our expert panel highlighted several critical resources for veteran crisis support:
- Veterans Crisis Line: Dial 988, press 1
- Text support: 838255
- Online chat: veteranscrisisline.net
- Be There Peer Assistance Program for transitioning veterans
Best Practices for Providers
Healthcare organizations serving veterans should focus on:
- Understanding the resources available to Veterans to serve as a referral system
- Cultural competency—take advantage of training opportunities specific to working with military personnel
- Be aware of local resources for Veterans in your community
- Key Takeaways for Healthcare Organizations
To optimize Veteran care delivery:
- Establish comprehensive assessment protocols and implement evidence-based practices
- Take a holistic approach to care
- Integrate community resources
- Maintain current knowledge of VA benefits and programs
Looking Forward
The healthcare landscape for Veterans continues to evolve, with the VA enhancing access through:
- Increased staffing levels
- Expanded telemedicine options
- Reduced wait times
- Enhanced engagement efforts
- Specialized programs for diverse Veteran populations
For healthcare organizations seeking to serve Veterans, understanding these resources and maintaining updated knowledge of VA benefits is crucial for providing optimal care and support to this deserving population.
Access the Webinar Resources
Want to share these valuable insights with your team?
- Access the full webinar recording at your convenience on our webinar page under the ‘Consulting’ tab
- Download the comprehensive handout shared during the session
- Share these resources with your team to ensure everyone is equipped to navigate Veteran benefits effectively
By staying informed about Veteran benefits and healthcare programs, your organization can better serve those who have served our nation. For more information, visit va.gov or contact your local VA facility. Healthcare providers interested in serving Veterans can explore the We Honor Veterans Program at wehonorveterans.org.