Enhancing Operational Efficiency: A Success Story in Process Improvement
This agency was struggling with a number of challenges, including a high LUPA rate, low productivity, an inefficient staffing model, and a negative net margin. As a result of SimiTree’s initiatives, the agency was able to achieve significant improvements in its operations and financial performance.
As a result of SimiTree’s initiatives, the agency was able to achieve significant improvements in its operations and financial performance.
The SimiTree Difference: Results
The agency's LUPA rate was reduced from 14% to 7.7%, their productivity increased by 25%, and they were able to streamline their staffing model, resulting in significant cost savings. In addition, the agency was able to increase its SIA revenue by $80,000.
SimiTree's consultants worked with the agency's leadership team to identify and implement several process improvement initiatives, including:
- Improving the case management process
- Streamlining the staffing process
- Reporting metrics
- Clarifying the roles and responsibilities of clinical leaders and IDG
- Improving the Social Work metrics
- Streamlining the intake process
This success story demonstrates the value of process improvement initiatives in enhancing the performance of post-acute care agencies.
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